Terms of service

Effective Date: 01 October 2025

Welcome to Gift Gift (“we,” “our,” or “us”). By using our website [www.giftgift.co.uk] (“Website”) and placing an order with us, you agree to be bound by these Terms of Business / Service (“Terms”). Please read them carefully before making a purchase.

1. Products and Services

1.1 One-Off, Custom, and Personalized Products:

All products sold on our Website are made to order, including custom and personalized items. Each product is produced individually and may vary slightly from images displayed on the Website due to the nature of the printing and customization process.

1.2 Product Descriptions:

We make every effort to display products accurately. However, colors, designs, and dimensions may differ slightly from what appears online.

2. Ordering

2.1 Order Acceptance:

All orders are subject to acceptance by us. We reserve the right to refuse any order for any reason.

2.2 Order Confirmation:

You will receive an order confirmation email after placing your order. This confirmation does not constitute acceptance of your order. A separate shipping confirmation email will confirm when your order has been dispatched.

2.3 Personalization:

You are responsible for the accuracy of any personalized information you provide. We are not liable for errors in text, images, or other customization details supplied by you.

3. Pricing and Payment

3.1 Pricing:

All prices are listed on the Website and include applicable taxes unless stated otherwise. Prices may change at any time but do not affect orders already accepted.

3.2 Payment:

Payment must be made in full at the time of ordering via the payment methods provided on the Website.

4. Production and Delivery

4.1 Production Time:

As products are made to order, please allow [insert standard production time, e.g., 5–10 business days] for production. Personalized products may require additional time.

4.2 Shipping:

Shipping times may vary depending on your location and chosen delivery method. We are not responsible for delays caused by carriers or customs.

4.3 Risk and Title:

Risk in products passes to you upon delivery. Title remains with us until full payment is received.

5. Returns and Refunds

5.1 All Products (Custom):

Due to their made-to-order nature, custom products cannot be returned or refunded unless defective or damaged. Please contact us immediately if there is an issue with your order.

5.2 Personalized Products:

Due to their made-to-order nature, personalized products cannot be returned or refunded unless defective or damaged. Please contact us immediately if there is an issue with your order.

5.3 Defective or Damaged Items:

If an item arrives defective or damaged, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or refund at our discretion.

6. Intellectual Property

6.1 Ownership:

All content, designs, text, and graphics on the Website are owned by Gift Gift or used with permission. You may not copy, reproduce, or distribute any materials without our prior written consent.

6.2 User-Submitted Content:

By providing personalization instructions, images, or text, you grant us a non-exclusive license to use that content solely for the production of your order.

7. Liability

7.1 Limitation of Liability:

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential losses arising from your use of our products or Website.

7.2 Product Use:

You are responsible for using our products safely and in accordance with any provided instructions.

8. Privacy and Data Protection

We collect and process personal data in accordance with our Privacy Policy [link to Privacy Policy]. By placing an order, you consent to our collection, use, and storage of your personal data for order processing and marketing purposes.

9. Governing Law

These Terms are governed by the laws of England. Any disputes arising from these Terms or your use of our Website shall be subject to the exclusive jurisdiction of the courts of English law.

10. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page, and the updated Terms will take effect immediately upon posting. Your continued use of the Website after changes constitutes acceptance of the updated Terms.